Our Guest Appreciation Points have been in place since March of 2007 and many of you have earned free nights with us while commenting on how much you like the program. For those of you who are unfamiliar with the program we offer 8 points for each night you stay with Mountain Rentals of Gatlinburg and 15 points for each person you refer to our company. Once you have accumulated 120 points you earn two free nights on us! In order to earn points all reservations had to be made online and bookings through our Reservations Department were not eligible for points.
After speaking to several of our guests we found that many were unhappy about the online booking requirement, because you would call to ask questions about the homes and then have to go online to make the reservation. “WHAT A HASSLE” you said! So, since this program was meant to help and not HASSLE we have changed the policy so that now anyone who creates a Customer Account can either book online or book through our Reservations Department and still earn reward points.

Thank you to everyone who offered their opinions and much appreciated feedback, without you we would not have known about the issue and been able to resolve it. Our goal is to provide a great program that is beneficial to our guests! If you have any additional feedback please feel free to comment.

Thanks~Beth